To promote fairness and provide all members the greatest chance to attend their desired class/es, we enforce a strict cancellation policy. If you are unable to attend a class, we kindly ask that you cancel online outside the 12-hour cancellation window, via the Premium Pilates & Fitness App, to avoid fees and allow our clients on the waitlist the opportunity to attend a class. To summarise, to avoid a fee, you must cancel your class via our booking app a minimum of 12 hours before your booked class commences.
Please do not use social media or email to cancel your booking, as cancelling via our booking system is much faster and again allows a client on the waitlist to be given a space in the class automatically.
If you are feeling unwell, please cancel your class as soon as possible and outside the 12-hour window if able. Repeat breaches of the cancellation policy due to illness may require a doctor’s certificate. We hope you understand that this helps us ensure that every PPF client gets a chance to enjoy our classes.
Class cancellation fees:
If you cancel a class with 12-hours of the class starting, this is considered a late cancel and you will be charged $10 via your nominated payment method.
If you do not cancel your class and do not show up for the class, this is considered a no-show and you will be charged $15 via your nominated payment method.
Please note that you must cancel your class via our booking app, not via email.