Frequently Asked Questions

Classes FAQs

I have never done Pilates before; can I book into any class?

If you have never done Pilates before or if it has been a while between sessions, we highly recommend you attend an Introductory class. This class will teach you the fundamentals of Pilates, take you through a short workout on the mat and on the reformer and will help you get the most out of your future Pilates classes.

What do I need to bring to class? 

Socks MUST be worn to all Pilates classes for hygiene purposes. You can wear any socks, however, we do sell grippy socks which are great for minimal slipping on the mat or reformer. Sneakers must be worn to our HIIT (high intensity interval training) classes. Learn more.

What is the membership cancellation policy?Our Weekly Memberships are part of a no lock-in contract. You may pause or cancel your membership free of charge at any time, provided you give us 14 days notice via email at hi@premiumpilates.com.au. You may still attend classes in this 14 day period.

What is your class cancellation policy?

To promote fairness and ensure all members have the chance to attend their desired class, we enforce a strict cancellation policy. If you are unable to attend a class, we kindly ask that you cancel online outside the 12-hour cancellation window, via the Premium Pilates & Fitness App or website, to avoid fees and allow our waitlist guests the opportunity to attend a class. 

Please do not use social media or email to cancel your booking, as cancelling via our booking system is much faster and again allows a client on the waitlist to be given a space in the class.

If you are feeling unwell please cancel your class as soon as possible and outside the 12-hour window. Repeat breaches of the cancellation policy due to illness may require a doctor’s certificate. We hope you understand that this helps us ensure everyone gets a chance to enjoy our classes (safely!)

What do I do if I want to attend a class that is full?

Don’t be afraid of the waitlist! While there is no absolute guarantee, it is very likely that you will be added to the class from the waitlist. So, if a class is full, please add your name to the waitlist. When a space becomes available you will be notified by email and a push notification via the Premium Pilates & Fitness App.

Do I need to accept a waitlist booking once I receive the notification?No action is required to accept the booking; you are automatically added to the class.

What do I do if I can no longer attend a class I have been added to from a waitlist?If you are unable to attend a class you have been added to from the waitlist, please cancel out as soon as possible so that the space can be offered to the next person on the list.

Can I be on the waitlist for multiple classes?

Yes, however, if you are on the waitlist for multiple classes (for example the 3:30, 4:30 and 5:30 classes) and get into more than one please choose the class that suits you best and cancel the others without penalty.

Will I be charged a cancellation fee?

There is no penalty for cancelling out of a class if you are added with insufficient notice. If you receive an email within 12 hours of the class commencing you will NOT be charged a cancellation fee for not accepting your spot. However, you still need to cancel the reservation in order for the next person to be added to the class. Please ignore any cancellation emails you receive regarding the cancellation of your waitlist reservation within 12 hours of the class commencing.

Please note, however, that if you are added to a class with more than 12 hours notice and then cancel out of the class at the last minute, this qualifies as a late cancellation and our cancellation policy will apply.

Pilates FAQs

What are the machines in Pilates?

Don’t be afraid of the waitlist! While there is no absolute guarantee, it is very likely that you will be added to the class from the waitlist. So, if a class is full, please add your name to the waitlist. When a space becomes available you will be notified by email and a push notification via the Premium Pilates & Fitness App.

How is Pilates different from other forms of exercise?

No action is required to accept the booking; you are automatically added to the class.

Can I do Pilates if I have an injury?

Yes, however if you are on the waitlist for multiple classes (for example: the 3:30, 4:30 and 5:30 classes) and get into more than one please choose the class that suits you best and cancel the others without penalty.

What is the best way to get started in Pilates?

If you are unable to attend a class you have been added to from the waitlist, please cancel out as soon as possible so that the space can be offered to the next person on the list.

What is better for me, Mat or Reformer?

Both are excellent! We recommend a combination of both Mat and Reformer classes for optimal Pilates benefits. Both class types will work the whole body strongly. Pilates on the mat uses body resistance and props, whilst the Reformer machine uses springs as resistance. Our PIT classes, Pilates Interval Training, which is exclusive to our studios, is Pilates on the mat. Each exercise is timed and the class follows a circuit style. Learn more.

Prenatal and Postnatal FAQs

Can I bring my kids to the studio while I work out?

We run specific Mums n Bubs Reformer classes at both studios, where kids from newborns up to just before school age can attend. 

Bring your bub in a pram, bassinet or capsule, whatever they are comfortable in. We also suggest bringing a bouncer or a mat for your bub to use if they don’t love the pram. You can also bring toys, snacks, whatever your bub/child may need. Bring that nappy bag that goes everywhere with you too! We recommend you bring headphones for your older children if they are watching on an iPad, as these classes can be noisy! 

At our Camp Hill studio, we have a reception in which kids who are old enough to sit unattended can do so whilst you get your workout in! Unfortunately, we do not have this space at our Coorparoo studio so kids can only attend the Mums n Bubs classes. 

I’m a new mum, when can I start doing Pilates?

You can start doing Pilates as soon as you are cleared by your medical practitioner. This is usually not until six weeks postnatal, if not longer. If you have never done Pilates before or if it has been a while between sessions, we highly recommend you attend an Introductory class without bub. To see when these classes take place, view our timetables. 

Still have questions? Email us hi@premiumpilates.com.au.