Frequently Asked Questions

Prices and Memberships FAQs

How does the first week trial work?

Our first week trial will give you access to unlimited classes for just $15, which is 50% off the regular weekly membership price. You can attend both studios during this week.  Our advice is to try all different types of classes during this trial week, as you never know what class type/s you may love!

The seven-day trial commences on the date of your first confirmed booking.  If you are not added into a class off the waitlist, the trial commences with your first confirmed booked class.

The trial does not roll on automatically to a membership. You cannot purchase the membership until your trial has finished. 

Please note:

The first week trial is available to new Premium Pilates & Fitness members only.

The first week trial is subject to class cancellation fees.

How does the weekly membership work?

Our weekly membership gives you access to unlimited classes at one studio location for only $30 a week. Once you purchase the membership, our booking system charges your nominated credit card or direct debit $60 a fortnight.

Your membership commences on the date of purchase, and this also determines the day your weekly payments will be processed. For example, if you purchase the membership on a Tuesday, your weekly payments will be processed every Tuesday. As soon as you purchase your weekly membership, you can book classes up to two weeks in advance.

Membership CANCELLATIONS:

Our weekly memberships are part of a no lock-in contract. You can cancel your membership by  written notice via email to hi@premiumpilates.com.au. Your membership will be cancelled after one fortnightly payment. You may still attend classes in this period.

Membership HOLDS:

We require 14 days written notice via email to hi@premiumpilates.com.au to place your membership on hold. You can still attend classes in this period. We offer a minimum of 1 week up to a maximum of 8 weeks hold.

Insufficient funds:

If your account is in arrears, you will not be able to book classes. Our system will attempt to process the amount every day.

Will I be charged a fee if I cancel out of a class I have booked?

To promote fairness and provide all members the greatest chance to attend their desired class/es, we enforce a strict cancellation policy. If you are unable to attend a class, we kindly ask that you cancel online outside the 12-hour cancellation window, via the Premium Pilates & Fitness App, to avoid fees and allow our clients on the waitlist the opportunity to attend a class. To summarise, to avoid a fee, you must cancel your class via our booking app a minimum of 12 hours before your booked class commences.

Please do not use social media or email to cancel your booking, as cancelling via our booking system is much faster and again allows a client on the waitlist to be given a space in the class automatically. 

If you are feeling unwell, please cancel your class as soon as possible and outside the 12-hour window if able. Repeat breaches of the cancellation policy due to illness may require a doctor’s certificate. We hope you understand that this helps us ensure that every PPF client gets a chance to enjoy our classes.

Class cancellation fees:

If you cancel a class with 12-hours of the class starting, this is considered a late cancel and you will be charged $10 via your nominated payment method. 

If you do not cancel your class and do not show up for the class, this is considered a no-show and you will be charged $15 via your nominated payment method.

Please note that you must cancel your class via our booking app, not via email.

Will I be charged a fee if I cancel or pause my membership?

Membership cancellations:

Our weekly memberships are part of a no lock-in contract. You can cancel your membership by written notice via email to hi@premiumpilates.com.au. Your membership will be cancelled after one fortnightly payment. You may still attend classes in this period.

Membership pauses:

We require 14 days written notice via email to hi@premiumpilates.com.au to place your membership on hold. You can still attend classes in this period. We offer a minimum of 1 week up to a maximum of 8 weeks hold.

Pilates FAQs

How is Pilates different from other forms of exercise?

Pilates is different from all our types of exercise for so many reasons. Pilates improves flexibility, endurance, core control and muscle strength, all whilst being low impact, gentle on joints and improving posture, which reduces the chance of injury. Pilates involves a strong mind-body connection, as well as improving breathing and it can be practiced throughout all stages of life! Imagine all the best benefits every form of exercise has to offer, put these benefits all together and you get Pilates!

What is the best way to get started in Pilates?

We advise purchasing our First Week trial and trying all different types of classes! Your first week will not start until the day you attend your first class. Try our Pilates offerings; Matwork, and Reformer but also see if you like our other fitness classes, such as Barre, HIIT, Yoga and Stretch. You may be surprised by what you like!

Attending an Introductory class first is a must if you are a Pilates beginner or if it has been awhile between sessions. This class will teach you the fundamentals of Pilates, take you through a short workout on the mat and on the reformer and will help you get the most out of your future Pilates classes.

We've written a great blog about what to know before your first Pilates class; reading this will help get you started too!

Lastly, just jump in and try it! You've got nothing to lose and everything to gain.  

Can I do Pilates if I have an injury?

Yes you can! Pilates is designed to be gentle on the joints and great for improving joint pain, such as lower back, knee, neck, etc.

Our PPF instructors are excellent at modifying exercises for injuries. It is great to get into the habit of informing your instructor/s of your injuries before a class starts, as this will help them to be prepared with a modification for you (if needed). Saying this, you must have medical clearance from a doctor or medical professional to attend group Pilates classes. Whilst our instructors do modify for injuries, they reserve the right to recommend you attend clinical Pilates classes at another studio if your injury is too debilitating for a group fitness class.

What are the machines in Pilates?

The machines are called reformers. A reformer class involves performing Pilates Matwork exercises on a piece of equipment, similar to a bed which has moving parts, springs and straps to help assist in movement. The reformer was actually designed to make Pilates' Matwork exercises more accessible for all. For example, as reformer machines are about chair height off the ground, it is much easier to get on and off than the floor.  

The moving parts, springs and straps on a reformer machine can be a little scary, until you understand how they work. That is why we recommend attending an Introductory class if you have never done any reformer Pilates before, as you will learn all about the machine during this session.

What is better for me, Mat or Reformer?

Both are excellent! We recommend a combination of both Mat and Reformer classes for optimal Pilates benefits. Both class types will work the whole body strongly. Pilates on the mat uses body resistance and props, whilst the Reformer machine uses springs as resistance.


Prenatal and Postnatal FAQs

Can I bring my kids to the studio while I work out?

We run specific Mums n Bubs Reformer classes at both studios, where kids from newborns up to just before school age can attend.

Bring your bub in a pram, bassinet or capsule, whatever they are comfortable in. We also suggest bringing a bouncer or a mat for your bub to use if they don’t love the pram. You can also bring toys, snacks, whatever your bub/child may need. Bring that nappy bag that goes everywhere with you too! We recommend you bring headphones for your older children if they are watching on an iPad, as these classes can be noisy!

At our Camp Hill studio, we have a reception in which kids who are old enough to sit unattended can do so whilst you get your workout in! Unfortunately, we do not have this space at our Coorparoo studio so kids can only attend the Mums n Bubs classes.

I’m a new mum, when can I start doing Pilates?

You can start doing Pilates as soon as you are cleared by your medical practitioner. This is usually not until six weeks postnatal, if not longer. If you have never done Pilates before or if it has been a while between sessions, we highly recommend you attend an Introductory class without bub. To see when these classes take place, view our timetables.

Studio Membership FAQs

What to bring to our classes

- Socks are compulsory to attend all classes. You can purchase non slip grippy socks at our reception if you forget.

- Comfortable, breathable activewear is recommended.

- A water bottle is recommended, which you can fill up at the studio.

- You are welcome to bring a towel if you wish, particularly for cardiovascular classes, such as HIIT and Barre.

- Supportive sneakers are essential to attend HIIT classes.

How do the class waitlists work?

Firstly, don’t be afraid to waitlist! While there is no absolute guarantee, it is very likely that you will be added to the class from a waitlist. So, if a class is full, please add your name to a waitlist. When a space becomes available you will be notified by email and a push notification via the Premium Pilates & Fitness App.

If you receive a notification that you have a spot in a class and want to attend, no action is required to accept the booking; you are automatically added to the class.

If you receive a notification that you have a spot in a class and are unable to attend, please cancel out as soon as possible so that the space can be offered to the next person on the list.

There is no penalty for cancelling out of a class if you are added with insufficient notice from a waitlist. If you receive an email within 12 hours or less of the class commencing stating that you now have a spot in the class you will NOT be charged a cancellation fee for not attending the class. However, you still need to cancel the reservation in order for the next person to be added to the class. 

If you are added to a class with more than 12 hours notice and then cancel out of the class at the last minute, this qualifies as a late cancellation and our cancellation policy will apply.

We ask you to please treat classes you are waitlisted for as booked classes. If you are on a waitlist for a class and have planned something else during that class time, please take yourself off the waitlist for this class. This ensures equality and fairness for all members. There is no penalty for removing yourself from the waitlist.

I have never done Pilates before; can I book into any class?

If you have never done Mat and / or Reformer Pilates before or have not done Pilates recently, it is essential that you attend an Introductory class. This class will teach you the fundamentals of Pilates on the mat, how to use the reformer safety as well as instructing you through a short workout on the mat and on the reformer. Attending this Introductory class will help you get the most out of your future Pilates classes. 

Helpful tip: if you purchase the First Week Trial you can attend an Introductory class at any of our studios.